Refund & Cancellation Policy
This policy explains how cancellations and refunds work for services purchased from astra-meta LLC. It forms part of our Terms of Service.
1. Service packages (one-time setup projects)
- Our packages are one-time setup projects, billed once in advance. There is no subscription and no automatic renewal, so there is nothing to cancel later.
- Before work begins: cancel at any time before we start and you receive a full refund.
- After work has begun: because these are custom setup projects, we refund the portion of the fee that corresponds to work not yet performed, assessed reasonably and in good faith.
- After delivery: once the agreed scope has been delivered and handed over, the fee is non-refundable. The post-launch support period included in your package still applies.
2. One-time Consultation & Problem Analysis Session
- Full refund if you cancel or reschedule at least 24 hours before the scheduled session.
- Once the session has taken place and the analysis has been delivered, the fee is non-refundable, as the service has been fully performed.
- If we cancel or cannot deliver the session, you receive a full refund or a rescheduled session — your choice.
3. Advertising spend
Advertising budget is not part of our fees. Money you spend on Meta, Google, TikTok or other platforms is paid by you directly to those platforms. We cannot refund advertising spend, and unused platform balances must be claimed from the platform itself.
4. Service issues
If you are unhappy with the service, contact us first. We will work with you to fix the issue, redo the work, or — where we have clearly failed to deliver what was agreed — agree a fair refund of the affected portion of the fee. Because outcomes of advertising depend on factors outside our control, refunds are not available simply because results did not meet expectations (see clause 5 of our Terms of Service).
5. How to cancel or request a refund
Email aydin@astra-meta.com from the address associated with your account, including:
- Your name and company name
- The plan or service purchased
- The date of purchase
- Whether you are cancelling, or requesting a refund and why
We acknowledge every request within 2 business days.
6. How refunds are issued
Approved refunds are returned to the original payment method, normally within 5–10 business days of approval. Your bank or card issuer may need additional time to post the credit. Refunds are made in the original transaction currency; we are not responsible for exchange-rate differences or bank fees.
7. Chargebacks
Please contact us before opening a dispute with your bank or card issuer. Almost every issue can be resolved directly and far faster. We are happy to provide records of the services delivered if a dispute is raised.